Thank you for choosing Romelis LLC! We are committed to providing our customers with high-quality products and services. Please carefully read the following refund policy before purchasing:

  1. One-Time Purchase Statement
    All orders on our website are one-time purchases and cannot be changed or cancelled after confirmation. Please ensure the accuracy of your selected products and order information before placing your order.
  2. Refund Policy
    Due to the nature of our products, all purchases are non-refundable and non-exchangeable. We recommend that you carefully consider product specifications and needs before purchasing. If you have any questions, please contact our customer service team before purchasing.
  3. Quality Issues
    If you find any quality issues or damage to the goods after receiving them, please contact us within 48 hours of receiving the goods. We will ask you to provide relevant photos and order information for verification. After verification, we will provide an appropriate solution, which may include product replacement or repair services.
  4. Shipping Damage
    If your package is damaged during transportation, please take photos to record the damage in a timely manner and contact the courier company to report the problem upon receiving the goods. We also recommend that you contact us as soon as possible so that we can assist you in handling this issue.
  5. Return Address

In special circumstances requiring a return, please send the item back to the following address:
Romelis LLC
9537 W Heber Rd
Tolleson, AZ 85353

Please ensure you contact us for authorization before sending the item back, and include your order information and contact details.

  1. Refund Processing Time

If your refund request is approved, we will process the refund within 5-7 business days after confirmation. The refund will be processed in the original payment method.

  1. Contact Information

If you have any questions about the refund policy or need assistance, please contact us via our customer service email or phone. We are happy to help.

Thank you for your trust and support of Romelis LLC! We look forward to providing you with excellent products and services.